Contact Tracing
Track exposure and isolate COVID-19 spread with our contact tracing solutions.
Essentials for Contact Tracing
We offer complete contact tracing solutions to identify individuals with COVID-19 symptoms and notify their close contacts.
People
Contact tracing requires a team of professionals, ranging from phone-based investigators to medical professionals. Multilingual staff may be required, and contract tracers should receive significant upfront training and ongoing supervision to ensure ethical, appropriate counseling of individuals and their close contacts.
Process
Case investigation and the tracing and monitoring of contacts of COVID-19-infected individuals is a multi-step, labor intensive process. Workflows must be clearly defined and documented, and contract tracers should have an escalation path for cases that require advanced clinical support.
Technology
State of the art tools for contact tracing include a cloud-based case management portal, and HIPAA-compliant, omni-channel communication through phone, email and text. Reporting and dashboards track key metrics, while mobile apps can monitor compliance and assess symptoms.
Specialized Training
All of our contract tracers complete our comprehensive training program to reinforce the knowledge and skills required for effective contact tracing including:
Communication and soft skills
Ethical and privacy considerations
Knowledge of COVID-19 and terminology
Software platform competency
Interested in being a contact tracer? Apply here.
Powered by Salesforce
Our teams use the Work.com platform from Salesforce for contact tracing with:
Customized scripting and guided assessments for comprehensive data capture
Operational reports and dashboards for day-to-day program management
Secure email, text and phone capabilities
“Contact tracing is critical to maintaining a safe, healthy campus community.”
Julie Sanz, MSN, Director of Student Health and Education Services, Loyola University, Maryland